📊 Free n8n Workflow
Free Customer Feedback Automation
Turn customer insights into action automatically. This workflow collects feedback, analyzes sentiment with AI, routes issues to teams, and tracks resolution.
What This Workflow Does
Everything included in this n8n automation template:
- Integration with Typeform, Google Forms, or SurveyMonkey
- AI-powered sentiment analysis on open-text responses
- Automatic categorization and tagging of feedback themes
- Negative feedback alerts routed to appropriate team leads
- Issue ticket creation in Jira, Linear, or Asana
- Resolution tracking and follow-up automation
Frequently Asked Questions
How does the AI sentiment analysis work?
The workflow uses AI models (OpenAI or Claude) to analyze open-text responses and classify them as positive, negative, or neutral. It also identifies specific themes and emotions, giving you deeper insight than simple star ratings alone.
Which survey tools does this integrate with?
The workflow connects with Typeform, Google Forms, SurveyMonkey, Jotform, and most survey platforms with webhook or API support. Responses are processed in real-time as they're submitted.
How does feedback get routed to the right team?
You define routing rules based on feedback content, sentiment, or customer attributes. For example, product complaints go to the product team, billing issues to finance, and high-value customer concerns to account managers. Rules are fully customizable.
Can this create support tickets automatically?
Yes. When feedback indicates an issue requiring action, the workflow creates tickets in Jira, Linear, Asana, or Zendesk with all relevant context. It can also link the ticket back to the customer record in your CRM.
Does it track whether issues get resolved?
Yes. The workflow monitors ticket status and can send follow-up surveys after resolution. You can also set up escalation alerts if issues remain open too long, ensuring nothing falls through the cracks.
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